Terms & Conditions

Bookings

Bookings may be made by:
Phone (03) 5422 2772, on-line via info@kynetoncountrycottage.com.au

A 50% percent deposit of the total tariff is required within 3 working days to confirm your booking. The total balance must be received 7 days prior to arrival or booking may be cancelled with no refund of deposit.

Bookings for arrival on the same day, or the next day, must be confirmed by telephone or the booking may not be valid. Direct deposit payment at the time of booking will require no further confirmation.

Payments may be made via direct deposit to Tilwinda, Visa, MasterCard or money order. Payment by cheque will only be accepted if full payment is received as cleared funds at least 7 full working days before arrival. Cheques to be made out to Tilwinda.

If a credit card number has been provided Tilwinda reserves the right to automatically debit any amounts outstanding, extra charges (extra guests/rooms, packages, lost keys, missing property, damage or extra cleaning costs. Note that damage to premises will be charged at repair or replacement and Tilwinda reserves the right to charge a 50% administration fee of such work).

In case of failure to check in ( no show ) the full accommodation tariff will be retained or Gift Voucher cancelled.

Prices may be subject to change without notice.

Standard check-in time is 3pm on day of arrival and check out is 11 am unless advised otherwise.

Tilwinda is not responsible for the failure of essential services, utilities and appliances. Please make problems known to Tilwinda and every effort will be made to rectify the problem or contact the appropriate authorities.

Only one warning will be issued if a noise complaint is received. Any additional complaint will result in immediate eviction form the premises without refund. Any fines incurred for noise will be added to total payment plus a 50% administration fee.

Tilwinda is not responsible for the security of your belongings. Please ensure that your accommodation is locked and secure when not occupied.
Notify Tilwinda immediately of any loss or damage to property.

Property must be left in a clean and tidy manner or an additional cleaning fee made be charged at $35.00 per hour plus materials.

Prior approval must be obtained for visitors.

Parties and functions are strictly prohibited and may result in termination of rental.

No smoking indoors.

No pets.

Cancellation Policy

No deposit refund on cancellations less than 5 full days prior. 50% of deposit refund on cancellation 6-10 days prior. 100% deposit refund over 7 days prior. Minimum $30.00 cancellation or postponement fee applies to all confirmed bookings. Balance due by cleared funds 7 days prior to arrival date by cheque, bank transfer or Credit Card.

Tilwinda reserves the right to cancel any booking at any stage.

Vouchers

Tilwinda and Kyneton Country Cottage accommodation vouchers are available and are subject to the same terms, conditions and cancellation policies for accommodation as specified above.
Vouchers are not redeemable for cash.